Privacy Policy

Fookstar Tech Pte Ltd ("Fookstar", "we", "our", or "us") is committed to protecting the personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website or contacting us through any channel, you consent to the practices described in this policy.

1. Personal Data We Collect

We collect personal data that you voluntarily provide to us, primarily through our website contact form, including:

• Full Name — to address you correctly
• Email Address — for communication and service delivery
• Phone Number — for follow-up calls or consultations
• Company Name — to understand your business context
• Message / Enquiry Content — to understand your requirements

We may also automatically collect technical data when you visit our website, such as IP address, browser type, device type, pages visited, and referring URLs, through cookies and similar technologies (see Section 5).

2. Purposes of Data Collection and Use

We collect and use your personal data for the following purposes:

• Responding to your enquiries and providing consultation services
• Delivering IT outsourcing, cloud services, or other services you engage us for
• Sending service updates, technical notices, or relevant announcements
• Improving our website experience and service quality
• Complying with applicable laws, regulations, and legal obligations
• Detecting, preventing, and addressing technical issues or fraudulent activity

We will not use your personal data for purposes beyond those stated above without obtaining your prior consent.

3. Data Protection Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS Encryption — all data transmitted through our website is encrypted in transit
• Access Controls — personal data is accessible only to authorised personnel on a need-to-know basis
• Secure Storage — data is stored on secured servers with regular security audits
• Staff Training — our team is trained on data protection obligations and best practices

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal data to any third party.

We may share your personal data with trusted third-party service providers who assist us in operating our website and delivering services (e.g., cloud hosting providers, email platforms). These providers are contractually bound to handle your data securely and only for the purposes we specify.

We may also disclose personal data when required by Singapore law or a court order, or when necessary to protect the rights, property, or safety of Fookstar, our clients, or the public.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

• Essential Cookies: necessary for the website to function correctly
• Analytics Cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
• Preference Cookies: remember your settings and preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Generally:

• Enquiry and contact form data: up to 3 years from the date of collection
• Active client data: retained throughout the service relationship and for 7 years thereafter (for legal and accounting purposes)
• Website analytics data: up to 26 months (as per standard analytics platform defaults)

When data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights Under PDPA

As a data subject under Singapore's PDPA, you have the following rights:

• Right of Access: request a copy of the personal data we hold about you
• Right of Correction: request that inaccurate or incomplete data be corrected
• Right of Withdrawal of Consent: withdraw consent to processing at any time (subject to legal limitations)
• Right to Data Portability: request transfer of data to another organisation where technically feasible

To exercise any of the above rights, please submit a written request to our Data Protection Officer (see Section 8). We will respond within 30 days of receiving your request.

8. Data Protection Officer (DPO)

We have designated a Data Protection Officer responsible for overseeing compliance with the PDPA. If you have any questions, concerns, or requests regarding your personal data, please contact:

9. Complaints and PDPC

If you believe we have not handled your personal data in accordance with the PDPA, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

• Website: www.pdpc.gov.sg
• Hotline: +65 6377 3131
• Email: info@pdpc.gov.sg

We encourage you to contact us first so we may address your concerns directly before escalating to the PDPC.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Where appropriate, notify you directly via email

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Singapore, including the Personal Data Protection Act 2012 and any amendments thereto.